Terms & Conditions

Last updated 14 August 2026 · Effective 14 August 2026

1. Agreement to these terms

These Terms and Conditions ("Terms") govern your access to and use of the Outfluent website, application and Chrome extension (together, the "Services"), operated by RKS GROUP WA PTY LTD trading as Outfluent ("Outfluent", "we", "us"). By creating an account, installing the extension, or using the Services in any way, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

Our Privacy Policy and our Refund and Cancellation Policy are incorporated into these Terms by reference. Read all three.

2. Eligibility and your account

You must be at least 18 years old and capable of forming a binding contract. You are responsible for the accuracy of your account information, for keeping your login credentials confidential, and for everything that happens under your account. Tell us immediately at support@outfluent.ai if you suspect unauthorised access.

3. What Outfluent provides

Outfluent is a software platform that helps you prospect on social platforms — LinkedIn, Instagram, Facebook, X, Skool and WhatsApp — through your own accounts. It can identify prospects, build research profiles on them, draft and send messages, hold conversations, run follow-up sequences, and book appointments into your calendar.

Outfluent is a tool that acts on your instruction. You configure the campaigns, you supply the offer and targeting, and the messages sent are sent as you and on your behalf. We provide the software; we do not provide leads, guarantee access to any platform, or act as a marketing agency for you.

4. Your platform accounts and credentials

The Services operate through a Chrome extension running in your own browser on sessions you have already signed into. We never ask for, receive, or store your social platform passwords. You remain solely responsible for your platform accounts, for maintaining them in good standing, and for complying with each platform's own terms of service.

5. Acceptable use

You agree that you will not, and will not permit anyone using your account to:

• Use the Services for any unlawful purpose, or in breach of any law that applies to you or to the people you contact — including data protection, privacy, anti-spam and consumer protection law.
• Breach the terms of service, automation policy, or acceptable use policy of any platform the Services connect to.
• Send messages that are harassing, abusive, defamatory, deceptive, fraudulent, obscene, discriminatory, or that promote illegal activity.
• Impersonate any person or organisation, or misrepresent your affiliation with one.
• Continue contacting anyone who has asked you to stop, or who has otherwise opted out.
• Send unsolicited bulk messages in breach of applicable anti-spam law, or use the Services to distribute malware, phishing links or spam.
• Promote products or services that are illegal in the recipient's jurisdiction.
• Attempt to circumvent the platform rate limits, sending caps, or safety controls built into the Services.
• Reverse engineer, decompile, scrape, resell or create a derivative product from the Services, except through an authorised reseller or agency arrangement with us.
• Share your account with others to avoid paying for additional seats or workspaces, or use the Services to build a competing product.
• Interfere with the security or integrity of the Services, or access them by automated means other than as we provide.

We may investigate suspected breaches and may suspend or terminate access under section 18.

6. Your responsibilities when contacting people

This section matters more than any other, so read it carefully.

You are the sender of every message sent through your account, and you are the data controller for the information you collect about the people you contact. That means you are responsible for:

• Having a lawful basis to contact each person and to process their personal information.
• Providing any disclosure, and obtaining any consent, that the law in your jurisdiction and theirs requires before contacting them.
• Honouring opt-out, unsubscribe, deletion and access requests promptly, including requests we pass to you under section 13 of the Privacy Policy.
• The content, accuracy and legality of your messages, offers and claims — including messages drafted by the AI, which you are responsible for reviewing and which are sent under your authority.
• Maintaining your own records of consent where the law requires them, and completing any messaging-campaign registration required by carriers or regulators for channels you operate.

Outfluent does not review your campaigns for legal compliance and is not responsible for doing so.

7. Platform independence

Outfluent is an independent product. LinkedIn, Instagram, Facebook, X, WhatsApp, Skool, GoHighLevel and any other named platform are trademarks of their respective owners. We are not affiliated with, endorsed by, sponsored by, or in partnership with any of them, and nothing in the Services should be read as suggesting otherwise.

8. Subscriptions, trials and prepaid usage

Plans are sold as recurring subscriptions billed in advance through our payment processor. Every plan begins with a 14-day free trial; a valid payment method is required to start it, and unless you cancel before the trial ends your subscription begins automatically and the plan fee is charged.

Message sending and AI operations are funded separately by prepaid usage credits held in your workspace wallet. Credits are purchased in advance, are consumed as you use the Services, and are not included in the free trial. If your wallet balance is insufficient, sending stops until you top it up.

Prices, plan limits and usage rates may change; we will give notice before a change affects your renewal. All fees are exclusive of taxes unless stated, and you are responsible for any taxes that apply. Full billing, cancellation and refund terms — including our strict no-refund policy and our position on chargebacks — are set out in the Refund and Cancellation Policy, which forms part of these Terms.

9. Resellers and agencies

Outfluent may be resold through a tiered structure in which resellers sell to agencies and agencies sell to their own clients. If you buy through a reseller or agency, your commercial relationship — pricing, invoicing, support and refunds — is with that organisation, and these Terms still govern your use of the software. If you resell Outfluent, you are responsible for your own customer agreements, for your own pricing, for collecting your own fees through your own connected payment account, and for ensuring your customers comply with these Terms. You may not make any representation about Outfluent that these Terms or our published materials do not support.

10. Intellectual property

The Services, including all software, design, text, graphics, and the Outfluent name and marks, are owned by us or our licensors and are protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for your internal business purposes for as long as your account is in good standing. No other rights are granted.

11. Your content

You keep ownership of the content you put into the Services — your campaigns, messages, uploaded files and prospect data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit and display that content strictly as needed to operate and support the Services for you. That licence ends when you delete the content or close your account, except for backups pending deletion and records we must keep by law. We do not use your prospect data to train models, and we do not share it with other customers.

12. Third-party services and your own keys

The Services integrate with third parties, including AI model providers, enrichment vendors, calendar providers and payment processors. Where you supply your own API keys, you are responsible for your agreement with that vendor, for the cost of your usage, and for the security of the key you provide. We encrypt stored keys but are not liable for a vendor's acts, outages, pricing changes, or termination of your access.

13. SMS and messaging consent

By providing your mobile number and opting in, you consent to receive account-related SMS from us as described in section 6 of the Privacy Policy. Message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Consent to SMS is never a condition of purchase.

14. No guarantee of results

Outfluent is a tool, not an outcome. We make no promise about the number of replies, appointments, sales or revenue you will generate. Results depend on your offer, your market, your targeting, your messaging, your accounts and how you use the Services. Any figures shown in our marketing are illustrative of how the system works and are not a prediction or guarantee of your results.

15. Warranty disclaimer

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that defects will be corrected.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where a liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the Services or paying the cost of having them resupplied.

16. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, punitive or exemplary damages, or for loss of profits, revenue, data, goodwill or business opportunity, however caused, even if advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms is limited to the total fees you actually paid to us in the twelve months immediately before the event giving rise to the claim. We are not liable for any restriction, suspension or ban of your social platform accounts, for the acts of any platform or third-party vendor, or for any claim arising from your breach of section 5 or section 6.

17. Indemnity

You will indemnify and hold harmless Outfluent, its officers, employees and contractors against any claim, liability, loss, damage, cost or expense (including reasonable legal fees) arising out of your use of the Services, your content, your messages, your breach of these Terms, or your breach of any law or third-party right — including any claim brought by a person you contacted through the Services.

18. Suspension and termination

You may cancel at any time as set out in the Refund and Cancellation Policy. We may suspend or terminate your access, with or without notice, if you breach these Terms, if your use creates legal, security or reputational risk, if payment fails and is not cured within the applicable grace period, or if we are required to by law. We may also discontinue the Services on reasonable notice.

On termination your licence ends and your access stops. Fees already paid are non-refundable in accordance with the Refund and Cancellation Policy. You may export your data before your account closes; after closure, data is deleted on the schedule in section 11 of the Privacy Policy. Sections 6, 10, 11, 14, 15, 16, 17, 20 and any accrued payment obligations survive termination.

19. Changes to these terms

We may update these Terms as the Services and the law change. The "last updated" date always reflects the current version, and where a change materially affects your rights we will notify you by email or in the application before it takes effect. Continuing to use the Services after that date means you accept the updated Terms. If you do not accept them, stop using the Services and cancel your subscription.

20. Governing law and disputes

These Terms are governed by the laws of Australia, without regard to conflict of law rules. Before starting formal proceedings, both parties agree to first attempt in good faith to resolve any dispute by contacting the other and allowing 30 days to reach a resolution. If that fails, the dispute will be resolved by binding arbitration administered under the rules of the Australian Centre for International Commercial Arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information. Nothing here removes any right you have to bring a claim in a forum that the law of your own country guarantees you.

21. Contact

Questions about these Terms: support@outfluent.ai.

See also our Privacy Policy and our Refund and Cancellation Policy.