Refund & Cancellation Policy

Last updated 14 August 2026 · Effective 14 August 2026

1. Billing and payment processing

All payments are processed by Stripe. Outfluent never sees or stores your full card number. You are charged only when you voluntarily start a subscription, top up your usage wallet, or when an authorised subscription renews. We do not process manual or ad-hoc charges without your action.

All prices are shown in the currency displayed at checkout and are exclusive of any taxes that apply in your jurisdiction unless stated otherwise.

2. The 14-day free trial

Every plan begins with a 14-day free trial of the complete system. A valid payment method is required to start the trial, but the plan fee is not charged during it.

• If you cancel before the trial ends, you are not charged the subscription fee at all.
• If you do not cancel, your subscription starts automatically at the end of the 14th day and the plan fee is charged to your payment method.
• The trial covers the subscription only. Prepaid usage credits that fund message sending and AI operations are purchased separately and are not free during the trial.
• One trial per customer. Creating additional accounts to obtain repeat trials is a breach of our Terms.

The trial exists so you can evaluate the product fully before paying. It is the reason the refund policy below is strict: you are given the evaluation period up front rather than a refund window afterwards.

3. Subscriptions and automatic renewal

Subscriptions are billed in advance and renew automatically at the end of each billing period until cancelled. Renewal is charged to the payment method on file. You may upgrade at any time, taking effect immediately with the difference prorated; downgrades take effect at the start of your next billing period so you keep what you paid for until then. Plan allowances do not roll over between periods.

4. Prepaid usage credits

Message sending and AI operations are funded by prepaid credits held in your workspace wallet. Credits are purchased in advance and consumed as you use the Services. When the balance is insufficient, sending stops until you top up — this is a deliberate spending safeguard, not a fault.

Credits are non-refundable, have no cash value, cannot be exchanged for money, cannot be transferred between unrelated accounts, and are forfeited when an account is closed or terminated for breach.

5. How to cancel

You can cancel at any time, with no penalty, cancellation fee or notice period, from the billing section of your Outfluent account through the Stripe billing portal. Cancellation takes effect at the end of your current billing period — you keep full access to everything you paid for until that date, and you are not charged again afterwards.

Cancelling stops future charges. It does not refund charges already made. If you cannot access the portal, email support@outfluent.ai and we will help you cancel.

6. Refund policy

Outfluent is a digital product delivered instantly and consumed on use. All sales are final. Specifically, the following are non-refundable:

• Subscription fees, once a billing period has begun.
• Partial or unused portions of a billing period, including where you cancel mid-period or stop using the Services.
• Prepaid usage credits, whether used or unused.
• Any setup, onboarding, implementation or professional services fee.
• Periods of account inactivity, or periods in which you did not use the Services.
• Charges arising from forgetting to cancel before a renewal, or before the free trial converted.
• Fees paid where an account is suspended or terminated for breach of the Terms.

Dissatisfaction with results is not grounds for a refund. As stated in our Terms, Outfluent is a tool and results depend on your offer, market and usage. The 14-day free trial is provided precisely so you can assess fit before paying.

7. Why the policy is strict

We would rather explain this than hide it. Outfluent incurs real, non-recoverable cost the moment you use it — AI model calls, message delivery, and infrastructure consumed on your behalf and paid by us to third parties whether or not you later ask for a refund. A generous refund window on a consumable digital service is funded by every customer who does not claim one, and it invites use-then-refund abuse.

Instead of charging you and refunding later, we simply do not charge you until you have had 14 days with the entire product. You carry no risk before payment; we carry no unrecoverable loss after it.

8. Exceptions we do make

Two situations sit outside the policy above, and we handle them without argument:

• Our failure. If a verified fault on our side made the Services materially unusable for a sustained period, we may at our discretion issue a prorated credit or refund for the affected time. Report it to support so we can investigate while the evidence exists.
• Genuine billing errors. A duplicate charge, a charge after a confirmed cancellation, or an incorrect amount is refunded in full once verified. Contact us and we will fix it.

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded — including the right to a remedy where a service is not supplied with due care and skill or is unfit for its stated purpose.

9. Chargebacks and payment disputes

If you believe a charge is wrong, contact us first at support@outfluent.ai. Genuine errors are corrected quickly, and almost every dispute is resolved faster by email than by your bank.

You expressly agree not to initiate a chargeback, dispute or payment reversal for a validly processed payment. Initiating one instead of contacting us is a breach of these terms and may result in:

• Immediate suspension or termination of your account and all workspaces under it, and forfeiture of any remaining wallet balance;
• Recovery of the disputed amount together with any dispute fees charged to us by the payment processor and any resulting administrative cost;
• Referral of the outstanding balance to collections, and legal action to recover it;
• Permanent refusal of future service.

We keep detailed records of account activity, message volume and usage consumption, and we will submit them in full in response to any dispute.

10. Failed payments

If a renewal payment fails we will retry it and notify you. Your account enters a grace period during which you can update your payment method. If payment is not resolved by the end of that period, the subscription is suspended, and where your account has workspaces beneath it those may be suspended too. Suspension for non-payment does not entitle you to a refund of previously paid fees.

11. Reseller and agency accounts

If you purchased Outfluent through a reseller or agency, your billing relationship is with that organisation and their refund terms apply to you — ask them. If you are a reseller or agency selling Outfluent to your own clients, you set your own pricing and refund terms with those clients, you collect through your own connected payment account, and you remain responsible to us for your own fees regardless of what you refund downstream. Your prepaid balances with us are governed by this policy.

12. Changes to this policy

We may update this policy from time to time. The "last updated" date reflects the current version, and material changes will be notified by email or in the application before they take effect. The policy in force when you were charged is the one that governs that charge.

13. Contact us

Billing questions, cancellation help, or a charge that looks wrong: support@outfluent.ai. We aim to respond within one to two business days.

See also our Terms and Conditions and our Privacy Policy.